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Train to Gain FAQs

How do I sign up for Train to Gain?

If you are making a purchase online you can sign up by adding a card to your basket. You'll get your Train to Gain card and start earning points straight away.

How many points do I receive?

Right now, we're offering 5 points for every £1 spent online or in-store. You'll collect points on everything you purchase and still take advantage of our promotions. The points you collect will be based on your spend that day, after discount.

How do I activate my card?

If you need to activate your card, you can visit the Train to Gain section of your account and be guided through the process.

Why do I need to activate my card?

Activating your card simply means that we then know that the membership belongs to you. Activating your card means that we know where to send your cash voucher to and how you would like us to contact you. It also means that if the card is lost or stolen we can transfer your details onto your new account so that you don't lose any points or vouchers you have collected.

When will I receive rewards?

You'll receive cash vouchers regularly throughout the year. You will need to activate your card so that we know where to send the voucher to and you'll need to collect 50 points for your first reward.

How can I spend my vouchers?

This is the best bit. You can spend your vouchers on any product of your choice. Simply pick your favourite product and we'll take the value of your voucher off the cost of your product – simple!

What do I do if I lose my card?

If you should lose your Train to Gain card, simply add a replacement card to your order online on the basket page or call our Train to Gain team on 0370 606 6605 and we’ll get a replacement sent out.

Can I collect points if I don't have my card with me when purchasing?

It's best to carry your Train to Gain card with you so that you have your details to hand but if you forget, we'll do our best to find your card number on our system so that we can add your points to your account.

How can I keep track of how many points I have collected?

On the bottom of your receipt we will show you how many points you collected for that purchase. You can also find out your total points balance by visiting your Account section on our website or by calling the Train to Gain team 0370 606 6605.

How do I change my personal details?

You can update your details online by signing in to your account, going to account overview and edit my details.

What do you do with my data?

Your privacy is very important to us. Please click here to read a copy of our Privacy Policy.

I can't activate my card online.

If you are experiencing difficulties you can contact the Train to Gain helpline on 0370 606 6605.

Where can I find the Train to Gain terms & conditions?

Full terms and conditions of the Train to Gain programme.

I have a Gold Card, can I still use this?

Train to Gain is now our membership programme so you can no longer use your Gold Card.

Sign up to Train to Gain to start earning points on everything you buy, we’ll send you a cash voucher throughout the year which you can spend online or in store. You’ll also have access to exclusive promotions and product offers, so it’s out with the gold and in with the improved Train to Gain.