FREE UK delivery when you spend £20 FREE Next Day UK delivery when you spend £50

Frequently Asked Questions

Shopping

How do I shop by department?

To shop by department simply click on "Shop by Department"  button at the top of the page. This will then list the available departments.
Once you select a category name, you will see all the products from that group. You are able to filter the list of products using the filter options under "SHOP" on the left hand side. If you cannot find a product or a category, please call our mail order department on 0370 606 6605.

How do I search for products or categories?

Type a product name, ID number or search term into the search bar at the top of the page, and the click on the yellow arrow to the right. You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you can not find a particular product using the search box, simply email us at customerservices@gnc.co.uk and we will try to stock the product for you.

Ordering

What methods can I use to order my products?

gnc.co.uk gives you 3 easy options to place an order. You may do one of the following:

- Order online
- Order by Phone - 0370 606 6605
- Lines are open from 8:30am until 8:00pm weekdays
- 9:00am - 5:00pm Saturday
- Order via Cheque - You may send us a cheque. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

What methods of payment are accepted?

We accept Visa, Mastercard, Paypal and Maestro, and personal cheques. We do not accept American Express or Visa Electron. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

How can I place an order?

You can find help on ordering products from us at instructions on how to order

How can I cancel my order?

If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, please contact our customer services team using at 0370 606 6605

What guarantee do I have with my products?

We are proud of the quality of our products. As such, if you find your goods to be in an unsatisfactory condition, we are willing to offer a refund if the product is returned unopened (within 30 days) to the following address:

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

This does not affect your statutory rights.

How can I redeem my coupons?

If you have a coupon, you can redeem it on the shopping basket page. There is a coupon box located at the bottom of the page. Simply enter the coupon number and hit "Apply". Once the page refreshes, you will see the coupon deducted from your total amount.

Technical Information

What are browser cookies and how can I enable them?

In order to use the "training wizard" feature of our site, you will need to set your browser to accept cookies.

Q: What are cookies and how does gnc.co.uk use them?
A: A cookie is a small text file that a website places on your computer hard drive when you visit that site in order to provide a more personalised browsing experience.
Q: How can I set my browser to accept cookies?
A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

If you're using Internet Explorer 5.5 or above+
From the menu at the top of your browser:
Choose Tools, then
Internet Options
Click the "Privacy" tab (called "Security" in Internet Explorer 6)
The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom," click on the Advanced button and choose accept cookies.

Managing Your Account

How do I create an account?

To create an account, simply select "Log In" at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process.

I have forgotten my username or password for my account, what do I do?

If you forget your username or password, simply go to the Sign In screen and choose "forgotten your password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

How can I edit my account information?

If you wish to edit your account information, simply click the "Sign In" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Edit Details" button and change any information you wish to change then click the "Update Details" button located at the bottom of the page when you are finished.

Can I view my past orders online?

You can view your past orders by clicking on “Sign In” button on the top of the page, once you have signed in, please click on the “Order History” button. You will then be able to view all your previous orders.

Delivery and Returns

What information do I need to know about delivery in the UK?

Standard Delivery

£1.99 delivery charge or FREE Standard delivery to any UK address when you spend £20 or more in a single transaction.

Orders are usually delivered within 2 working days via Royal Mail.

Next Day Delivery

£2.99 delivery charge or FREE Next Day delivery to any UK address when you spend £50 or more in a single transaction.. Order by 8pm for next working day delivery. Orders after 8pm will be delivered on the second working day. Orders placed between 8pm on Friday and 8pm on Sunday, will be delivered on Monday.

Local Collection

£2.99 delivery charge or FREE collection to any myHermes ParcelShop when you spend £50 or more in a single transaction. Your local myHermes ParcelShop offers the ideal collection solution for your orders if you aren't at home and do not have a safe place to leave your parcels. Open from early until late, for your convenience.

Orders are usually ready for collection within 4 working days.

What about International delivery?

We do not deliver outside of the United Kingdom or to BFPO addresses

My delivery has been lost or damaged, what do I do?

Please contact Customer Service on 0370 606 6605. Lines are open from 8:30am until 8:00pm, Monday to Friday, and from 9:00am to 5:00pm on Saturdays.

I haven’t got a delivery note in my order?

We have stopped sending these out and have gone paperless with our orders to help us be more sustainable as this is one of our focuses. To see what you have ordered please check your order confirmation email.

I’ve received a damaged item. What do I do?

We take great care to ensure your items reach you in good condition. However, if you are unfortunate enough to receive a damaged item, just return it to us and we will happily refund or replace it. 

How do I find my order number?

Your order will appear on the top of your order confirmation or update email and should look something like 0640031836.

What if I no longer want the order?

You can post your unwanted item back to us with one of our couriers.

What do I do if I want to return my product?

Returns Policy

We are proud of the quality of our products. As such, if you find your goods to be in unsatisfactory condition, we are willing to offer a refund if the product is returned. Our returns process is free and easy. Print a returns label and send it back to us via our courier. 

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

This does not affect your statutory rights.

I don’t have a printer so how can I print my returns label off?

No worries, just get in touch with our customer care team and we can print this off and sent it to you via mail. Just tell us your order number, delivery post code and address that you would like the label sent to.

Please contact Customer Service on 0370 606 6605. Lines are open from 8:30am until 8:00pm, Monday to Friday, and from 9:00am to 5:00pm on Saturdays.

Train to Gain

Unfortunately, we have made the decision to close Train to Gain, effective immediately.  We would like to thank you for being part of the programme and gnc.co.uk will still be here for you to explore. If you have any questions, please for more information please contact the GNC customer service team: customerservices@gnc.co.uk

About Us

Information about gnc.co.uk's Privacy Policy

To view the Privacy Policy adopted by gnc.co.uk, please refer to the Privacy Policy page.

Information about site security

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser, firstly, the address shown in the address bar (at the top of the screen) will begin "https://" these usually appear in the status bar (at the bottom of the screen) in the form of a padlock symbol.