Free Standard Delivery on orders over £50Free Next Day Delivery on orders over £75

Frequently Asked Questions

Shopping

How do I shop by department?

To shop by department simply click on "Shop by Department"  button at the top of the page. This will then list the available departments.
Once you select a category name, you will see all the products from that group. You are able to filter the list of products using the filter options under "SHOP" on the left hand side. If you cannot find a product or a category, please call our mail order department on 0370 606 6605.

How do I search for products or categories?

Type a product name, ID number or search term into the search bar at the top of the page, and the click on the yellow arrow to the right. You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you can not find a particular product using the search box, simply email us at customerservices@gnc.co.uk and we will try to stock the product for you.

Ordering

What methods can I use to order my products?

gnc.co.uk gives you 3 easy options to place an order. You may do one of the following:

- Order online
- Order by Phone - 0370 606 6605
- Lines are open from 8:30am until 8:00pm weekdays
- 9:00am - 5:00pm Saturday
- Order via Cheque - You may send us a cheque. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

What methods of payment are accepted?

We accept Visa, Mastercard, Paypal and Maestro, and personal cheques. We do not accept American Express or Visa Electron. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

How can I place an order?

You can find help on ordering products from us at instructions on how to order

How can I cancel my order?

If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, please contact our customer services team using at 0370 606 6605

What guarantee do I have with my products?

We are proud of the quality of our products. As such, if you find your goods to be in an unsatisfactory condition, we are willing to offer a refund if the product is returned unopened (within 30 days) to the following address:

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

This does not affect your statutory rights.

How can I redeem my coupons?

If you have a coupon, you can redeem it on the shopping basket page. There is a coupon box located at the bottom of the page. Simply enter the coupon number and hit "Apply". Once the page refreshes, you will see the coupon deducted from your total amount.

Technical Information

What are browser cookies and how can I enable them?

In order to use the "training wizard" feature of our site, you will need to set your browser to accept cookies.

Q: What are cookies and how does gnc.co.uk use them?
A: A cookie is a small text file that a website places on your computer hard drive when you visit that site in order to provide a more personalised browsing experience.
Q: How can I set my browser to accept cookies?
A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

If you're using Internet Explorer 5.5 or above+
From the menu at the top of your browser:
Choose Tools, then
Internet Options
Click the "Privacy" tab (called "Security" in Internet Explorer 6)
The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom," click on the Advanced button and choose accept cookies.

Managing Your Account

How do I create an account?

To create an account, simply select "Log In" at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process.

I have forgotten my username or password for my account, what do I do?

If you forget your username or password, simply go to the Sign In screen and choose "forgotten your password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

How can I edit my account information?

If you wish to edit your account information, simply click the "Sign In" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Edit Details" button and change any information you wish to change then click the "Update Details" button located at the bottom of the page when you are finished.

Can I view my past orders online?

You can view your past orders by clicking on “Sign In” button on the top of the page, once you have signed in, please click on the “Order History” button. You will then be able to view all your previous orders.

Delivery and Returns

What information do I need to know about delivery in the UK?

Standard Delivery

£2.99 delivery charge or FREE Standard delivery to any UK address when you spend £50 or more in a single transaction.

Orders are usually delivered within 4 working days between 8am - 9pm via our selected courier Hermes.

Next Day Delivery

£4.49 delivery charge or FREE Next Day delivery to any UK address when you spend £80 or more in a single transaction.. Order by 3pm for next working day delivery. Orders after 3pm will be delivered on the second working day. Orders placed between 3pm on Friday and 3pm on Sunday, will be delivered on Monday.

Local Collection

£2.99 delivery charge or FREE collection to any myHermes ParcelShop when you spend £50 or more in a single transaction. Your local myHermes ParcelShop offers the ideal collection solution for your orders if you aren't at home and do not have a safe place to leave your parcels. Open from early until late, for your convenience.

Orders are usually ready for collection within 4 working days.

What about International delivery?

We do not deliver outside of the United Kingdom or to BFPO addresses

My delivery has been lost or damaged, what do I do?

Please contact Customer Service on 0370 606 6605. Lines are open from 8:30am until 8:00pm, Monday to Friday, and from 9:00am to 5:00pm on Saturdays.

What do I do if I want to return my product?

Returns Policy

We are proud of the quality of our products. As such, if you find your goods to be in unsatisfactory condition, we are willing to offer a refund if the product is returned

Health & Diet Centres Limited
Samuel Ryder House
Barling Way
Nuneaton
Warwickshire
CV10 7RH

This does not affect your statutory rights.

Train to Gain

How do I sign up for GNC Train to Gain?

If you are making a purchase online you can sign up by adding a card to your basket. Alternatively, you can visit any of our participating stores to sign up. You'll get your Train to Gain card and start earning points straight away.

How many points do I receive?

Right now, we're offering an introductory 5 points for every £1 spent at GNC. So when you spend £10 you get £0.50 back and it doesn't matter whether you shop online, or in store, you'll collect points on everything you purchase and still take advantage of our promotions. The points you collect will be based on your spend that day, after discount.

How do I activate my card?

If you need to activate your card, you can simply ask a member of staff in-store to do it for you or you can visit the Train to Gain section of your account here and it will guide you through the process.

Why do I need to activate my card?

Activating your card simply means that we then know that the membership belongs to you. Activating your card means that we know where to send your cash voucher to and how you would like us to contact you. It also means that if the card is lost or stolen we can transfer your details onto your new account so that you don't lose any points or vouchers you have collected.

When will I receive rewards?

You'll receive cash vouchers regularly throughout the year. You will need to activate your card so that we know where to send the voucher to and you'll need to collect 50 points for your first reward.

How can I spend my vouchers?

This is the best bit. You can spend your vouchers on any product of your choice in store or online. Simply pick your favourite product and we'll take the value of your voucher off the cost of your product – simple!

What do I do if I lose my card?

If you should lose your Train to Gain card, simply collect a replacement card next time you're in store, add a replacement card to your order online on the basket page or call our Train to Gain team on 0370 606 6605 and we’ll get a replacement sent out.

Can I collect points if I don't have my card with me when purchasing?

It's best to carry your Train to Gain card with you so that you have your details to hand but if you forget, we'll do our best to find your card number on our system so that we can add your points to your account.

How can I keep track of how many points I have collected?

On the bottom of your receipt we will show you how many points you collected for that purchase. You can also find out your total points balance by visiting the 'My Account' section on our website www.gnc.co.uk or by calling the Train to Gain team 0370 606 6605. Alternatively you can email us customerservices@gnc.co.uk.

How do I change my personal details?

You can update your details online by signing in to your account, going to account overview and edit my details.

What do you do with my data?

Your privacy is very important to us, that’s why we'll take great care with any personal information you share with us and will never release these details to any company outside of the NBTY Group.
However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier. This includes news of events, promotions, offers, product launches and special activity relating to your rewards for life membership. We may contact you by email, post, text message or phone. We are constantly looking to improve our business and the service we offer so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted and if you do not wish to be contacted by us, we will respect this.
We will continue to send you your cash voucher even if you choose not to receive any other information from us.

I can't activate my card online.

If you are experiencing difficulties you can contact the Train to Gain helpline on 0370 606 6605 or pop into your local store and they will be able to help too.

Where can I find the Train to Gain terms & conditions?

You can find the terms and conditions of the Train to Gain programme here.

I have a Gold Card, can I still use this?

Train to Gain is our new membership programme so you can no longer use your Gold Card in-store or online.

Sign up to Train to Gain to start earning points on everything you buy, we’ll send you a cash voucher throughout the year which you can spend online or in store. You’ll also have access to exclusive promotions and product offers, so it’s out with the gold and in with the new and improved Train to Gain.

About Us

Information about gnc.co.uk's Privacy Policy

To view the Privacy Policy adopted by gnc.co.uk, please refer to the Privacy Policy page.

Information about site security

To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser, firstly, the address shown in the address bar (at the top of the screen) will begin "https://" these usually appear in the status bar (at the bottom of the screen) in the form of a padlock symbol.

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