Frequently Asked Questions (FAQ's)

You can shop by category in one of three ways:
Firstly, you can shop by clicking on the category listing in the left hand navigation,
Secondly, you can click on on "See All Categories" in the left hand navigation,
Or finally you can click on the Site Map at the foot of every page, and clicking "Jump to Categories A to Z".

Once you select a category name, you will be presented with all the products from that group. If you can not find a particular product for a category, please call our mail order department at the number above.

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Type a product name or number into the search bar at the top right of every page. You will then see a list of products and/or categories relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you can not find a particular product using the searhc box, simply email us and we will try to stock the product for you.

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GNC.co.uk gives you 4 easy options to place an order. You may do one of the following:

• Order online
• Order by Phone - 0845 601 3248.
  • Lines are open from 8:30am until 8:00pm weekdays
  • 9:00am - 5:00pm Saturday
• Order via Cheque - You may send us a cheque. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Health & Diet Centres Limited
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

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We accept Visa, Mastercard, and Maestro, and personal cheques. We do not accept American Express or Visa Electron. If you wish to pay by cheque, please mail your payment along with your name, address, phone number and order description to:

Health & Diet Centres limited
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped. (Please note: That by sending a cheque, your product may take slightly longer to arrive than the normal delivery time).

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You can find help on ordering products from us at instructions on how to order

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If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may refuse the package for a full refund/credit. Customer Service - 0845 601 3248

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We are proud of the quality of our products. As such, if you find your goods to be in unsatisfactory condition, we are willing to offer a refund if the product is returned unopened (within 30 days) to the following address:

Health & Diet Centres Limited
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

This does not affect your statutory rights.

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If you have a coupon, you can redeem it on the shopping cart page. There is a coupon box located at the top of your Shopping Basket, directly above your products. Simply enter the coupon number and hit "Apply". Once the page refreshes, you will see the coupon deducted from your total amount.

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In order to use the "My Favourites List" and/or "Remember Me" features of our site, you will need to set your browser to accept cookies. This cookie information is not shared with any other party.

Q: What are cookies and how does Holland and Barrett.com use them?
A: A cookie is a small text file that a website places on your computer hard drive when you visit that site in order to provide a more personalized browsing experience.

Q: How can I set my browser to accept cookies?
A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

If you're using Internet Explorer 5.5 or above+
From the menu at the top of your browser:

1. Choose Tools, then
2. Internet Options
3. Click the "Privacy" tab (called "Security" in Internet Explorer 6)
4. The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom," click on the Advanced button and choose accept cookies.

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Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "Log In/Register" at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process.

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If you forgot your username or password, simply go to the Log In/Regsiter screen and choose "forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

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If you wish to edit your account information, simply click the Log In/Regsiter button located at the top right side of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile" button located at the bottom of the page when you are finished.

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We are currently unable to allow you to view your past order history online.

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Order online or by phone on 0845 601 3248, and we aim to despatch within 48 hours!! All orders are packaged with care to ensure safe delivery. Postage and packing cost just £2.99 in the United Kingdom(in busy periods, please allow 10-14 working days for delivery).

Please note: Offers subject to availability, GNC do not currently ship to outside the UK or to BFPO addresses.

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Please Note: GNC do not ship anywhere outside of the UK or to BFPO addresses.

All orders are delivered by Royal Mail or Parceline, please allow 10 - 14 days for delivery.

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Please contact Customer Service on 0845 601 3248
Lines are open from 8:45am until 5:15pm, Monday to Friday.

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Returns Policy for Food Supplements

We are proud of the quality of our products. As such, if you find your goods to be in unsatisfactory condition, we are willing to offer a refund if the product is returned

Health & Diet Centres Limited
Vitality House
Sixth Avenue
Centrum 100
Burton Upon Trent
DE14 2WP

This does not affect your statutory rights.

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To view the Privacy Policy adopted by GNC.co.uk, please refer to the Privacy Policy page.

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To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser, firstly, the address shown in the address bar (at the top of the screen) will begin "https://" these usually appear in the status bar (at the bottom of the screen) in the form of a padlock symbol.

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